We understand things happen! Should you need to cancel your order, please let us know via email by 2pm PST the same day your order was placed, and we will reverse your order and issue your refund, if your order has not entered production.
Our entire team is committed to providing you with the highest quality of products as possible. Due to the nature of our product and that each piece is made-to-order, slight variations are to be expected. As such, we are not able to accept returns or process refunds on custom product.
If, however, there has been an error with your order, please contact our sales team with photographs of your seals, your order number and the discrepancy and we will gladly review your request.
If you have purchased a stock product and are unhappy with the quality of what you received, please contact our team at pro@artisaire.com to begin the return process.
Please Note: Only the value of the product returned will be refunded. All other expenses (shipping fees, duties, taxes, etc.) are excluded.