Aritsaire PRO Terms & Conditions

Being a member of Artisaire PRO, using our products in a commercial manner, and accessing Artisaire PRO assets requires you to abide by our terms & conditions. Please review the below terms & conditions prior to continuing, any actions taken within our program assumes you have read and agree to these terms & conditions.

New Accounts

All new Artisaire Pro Members are required to fill out an application and review following Terms & Conditions prior to participating in our program. All applications will be reviewed in the order which they are received, and all accepted members will receive a confirmation email with further details if they are selected to the program. 

Ordering

To place your order, please log into Artisaire.com. Your pricing will apply when logged in, if no discounts show please contact our PRO team. Our system takes 15 minutes to apply pricing on new accounts. All orders are to be placed online and all pricing discounts will be available prior to checkout.

Once your order has been placed and order confirmation received, your order is considered final. Any changes, modifications or updates may be subject to additional charges.  

If you have any questions about your order, our products, or would like customization, please contact our team at pro@artisaire.com  

Please Note: Order changes will not be made over the phone and may be subject to extended shipping times.  

Color

Our goal is to make your color experience as enjoyable as possible, which is why we highly recommend all Artisaire Pro Members purchase the Annual Color Guide before placing your first order.  

As color varies from monitor to monitor, we recommend that any color matching and selection be done with physical samples.  

Please Note: We are unable to process any color-based order concerns or complaints if swatches or our Color Guide have not been purchased. We recommend updating your Color Guide each year due to new color additions and slight color changes due to all products being made in-house. 

As all our wax and ribbon colors are made in small batches, it is understood that slight variations in color from batch to batch may occur.  

If you require a specific shade, custom color matching services are available.  

Pricing

Pricing is subject to change at any time and discounts may vary from product to product.  All pricing will be made available online as soon as your application is processed. 

Artisaire reserves the right to change the structure, pricing, membership and terms of the program including and up to termination of the program, at any time.  

Packaging + Blind Shipping

All packages will be shipped with Artisaire branding including branded outer packaging.   

If you are shipping your order directly to your client and would like your order to ship without Artisaire branding, please select the “To Blind Ship” checkbox in the checkout. 

Please note that as our orders ship from Canada, the label on the outside of the package will have Heoworks Industries, Inc. listed to follow cross-border shipping regulations. Products offered from outside vendors (such as our wedding heirlooms and styling pieces) may include branded items from the vendor who created it. 

Should you need to update your account information, please do so by logging into your account and notifying us via email at pro@artisaire.com 

Licensing & Artwork Rights

When reselling artist designed products, credit must be given to the designer and the name of the design must not be altered in any capacity. Our Creative Community members have poured their hearts and souls into their designs and deserve to be credited properly for their work.  

Violation of this clause may result in immediate termination of membership.  If you have any questions on this, please contact our team at pro@artisaire.com. 

Production

As all branded products are made to order, current times for standard Artisaire Pro orders will be provided upon checkout.  Please refer to our website for the latest production updates.  Any orders that are over 500 piecesor larger than 1.5”, or are a custom shape or custom color will be subject to an extended production timeline, which will be provided during the ordering process.   

Orders are considered final once order confirmation is sent.  Should you need to make any changes to an order after that point, additional charges may apply.  Please Note: if your order is changed after the initial order confirmation is sent, a new production timeline will be provided. 

If you are in a rush, please notify our sales team of your order deadline and we will do our best to accommodate.  Please select Express Shipping and please make sure your deadline falls within the timeline shown at checkout. 

Shipping

Estimated arrival dates will be provided once your order is placed.  You will also receive an automated tracking email when your order has shipped. Any modifications, add-ons, or changes to orders once they have been placed may be subject to later ship dates.  

All orders are shipped FOB from Victoria, BC Canada.   

International shipments are calculated using live rates and as such are subject to change.   

Artisaire is not responsible for any duties, taxes, brokerage fees, additional costs issued by the shipping service selected.  Additionally, any costs incurred for orders that are denied entry, held, detained or denied by customs for international orders are also the responsibility of the purchaser.  

Cancellation & Return Policy

We understand things happen! Should you need to cancel your order, please let us know via email by 2pm PST the same day your order was placed, and we will reverse your order and issue your refund, if your order has not entered production.   

Our entire team is committed to providing you with the highest quality of products as possible. Due to the nature of our product and that each piece is made-to-order, slight variations are to be expected. As such, we are not able to accept returns or process refunds on custom product 

If, however, there has been an error with your order, please contact our sales team with photographs of your seals, your order number and the discrepancy and we will gladly review your request. 

If you have purchased a stock product and are unhappy with the quality of what you received, please contact our team at pro@artisaire.com to begin the return process.  

Please Note: Only the value of the product returned will be refunded.  All other expenses (shipping fees, duties, taxes, etc.) are excluded.